Importance Features in Good Customer Service

Importance Features in Good Customer Service A good customer service is the lifeblood of any business were can offer promotions and slash prices to bring in as many new customers as they want, but unless we can get some of those customers to come back, the business wont be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about the business along to others, who may then try the product or service that they offer for themselves and in their turn become repeat customers.If the company truly want to have good customer service, all you have to do is ensure that your business consistently does these things: How do the company go about forming such a relationship it easy we just should do by remembering the one true secret of good customer service and acting accordingly and their needs INTRODUCTION Q1: The company go about forming such a relationship it easy we just should do by remembering the one true secret of good customer service and acting accordingly and their needs . Positive expectation can be achived in some ways such as :Answer your phone an answering service Dont make promises unless you WILL keep them an exampleYour new bedroom furniture will be delivered on Tuesday, make sure it is delivered on Tuesday. Otherwise, dont say it Listen to your customers an example Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasnt been paying attention and needs to have it explained Deal with complaints. You cant please all the people all the time. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time and position your business to reap the benefits of good customer service. Be helpful even if theres no immediate profit in it. Train your staf f (if you have any) to be ALWAYS helpful, courteous, and knowledgeable Take the extra step. Throw in something extra. Question 1 There are 5 basic needs of customer. Please list and explain in details those needs ANSWER Q1 : Every customer comes into the customer situation with differing wants.While wants are frequentlyhard to identify and may occasionally be unrealistic, all customer have the following five basic needs: SERVICE PRICE QUALITY ACTION APPRECIATION APPRECIATI-ON ACTION QUALITY PRICE SERVICE FIVE NEEDS OF CUSTOMER. 1: SERVICE: Customer expect the service that they is appropriate for the level of purchase that they are making .A small ,spontaneous purchase may have a smaller service needs than a longer purchase that has been carefully planned and researched. 2:PRICE ;The cost of everything we purchase is becoming more and more important .People and business want to use their financial resources asefficiently as possible .Many products previously considered unique are now considered commodities .This means that while a customer previously had to travel to the local hamburger restaurant to purchase a hamburger , now one can be acquired at many other locagtions.This makesthe component of price even more important to the customer . 3 : QUALITY ; Americans are less likely today to think of thier purchases as throaway items .Customer want the product that they purchase to be durable and functional until customer decide to replace them. This requirement of quality mandates that manufactures and distributors produce products that live up to the customers expection of durabilty .Customer are much less likely to question price if they are doing business with a company thatb has a reputation for producing a high-quality product . 4: ACTION ; Customers needs action when a problem or question aries.Many companies offer toll-free customer assistance telephone lines , flexible return policies ,and customer carryout services in response to the need for action.Customer are human beings and like to think that they are an important priority and that when a need or question arises someone will be ready and waiting to help them. 5: Appreciation : Customer need to know that we appreciate their business.Customer services providers can convey this appreciation in many appropriate ways .Saying THANK YOU . to the customer through our words and action is agood starting points.Preferred customer mailing list ,information newsletters, special discount, courtesy , and name recognition are good beginnings to showing our customers our appreciation .Additionally ,letting them know that we are glad that they have chosen to do business with us conveys a positive message .A fast food restaurant has a sign in its drive -through lane that says , we know that you could eat somewhere else : thank you for allowing us to serve you.. Conclusion Q1 I know this verges on the kind of statement thats often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things: If youre a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not youll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers a relationship that that individual customer feels that he would like to pursue. Question 2: All customer have their own unique sets of expectations.Expectations may be positive or negative .Organizations must periodically attempt to determine what their customer expect from their customer experience .In a group, list and explain in details the top five expectations that customers would have of the following organizations: 5 stars hotels International Fast Food Chain Travel and Tours company INTRODUCTION Q2 When we manage a company the most an important thing that we should take note is about the expectation of each customer .Expectation mean the belief that something will happen or come with hope for the future an example an expectation can be the positive and the negative.An expectation is an important because it wil bring your customer or loose your customer. Expectation is base on personal vision of the result and the expectation can be identity based on the experience the way you are treated , the value, prejudice , priorities. There are two levels of expectation : primary expectation and secondary expectation .Primary Expectation is most basic requirement of interaction and Secondary Expectation are expectation that is based on previous experience that are enchancement from primary expectation. Answer Q2: FIVE STAR HOTEL The expectation of five star hotels are must fully equipped with modern facilities and serve the visitors in the best possible way. The warm hospitality, quality and friendly service by the hotel staffs adds to the comfort and luxury of staying in a five star hotels i. The five star hotels must promise the tourists of providing the best accommodation option which ensures comfort and pleasure. The five star hotel live up to the tradition of stylish decors and impeccable customer service.The accommodation offered at the Five Star Deluxe Hotels includes deluxe, suite, deluxe suite and standard accommodation style. All the rooms and the suites of the hotels are air-conditioned, well ventilated, spacious, well lit and are equipped with amenities and facilities like, 24 hours room service En-Suite Bathroom with hot and cold running water Personal safe Wardrobe Television Telephone Work Desk While the dining facilities offered at the Five Star Deluxe Hotels are excellent and comprises of in-house dining at the hotel restaurant. The restaurant must serves multi cuisine dishes like Indian, Chinese, Continental foods. The coffee shop of the hotels is opened throughout the day and serves light snacks and beverages to the tourists. For the business facilities of five star hotels are must considered the best. An example the conference halls, the banquets, the meeting room of the hotels are the ideal venues for organizing business meetings or formal gatherings. The recreational facilities at the Five Star Deluxe Hotels give variety of options to its guests. The hotels must have, swimming pool, Jacuzzi, health club, playing arena, shopping arcade to entertain the guests staying at the hotels. The five star category hotels also must provide additional facilities to their guests along with the facilities mentioned above. The list includes, 24 hours reception Doctor on call Safe Deposit box Travel desk Luggage storage Elevator, lift Car park   International Fast Food Chain The expectation of Fast food restaurant is The expectation of Fast food restaurant is cheap, convenient, filling.  The expectation of Fast food restaurant cannot be over expected with fully equipped with modern facilities and serve the customer in the best possible way with the warm welcoming, quality and friendly service by the restaurant staffs when the restaurant fully pack with customer While the negative expectation are eating out, a fast food restaurant is often the cheapest option, but unfortunately not a healthy one. Eating just one fast food meal can pack enough calories, sodium and fat for an entire day or more. Eating fast food on a regular basis can lead to a host of different health problems, both physical and psychological. Still, in a bad economy the quick-and-cheap temptation can often be hard to resist. As an informed customer, though, you can make healthier choices and still enjoy the price and convenience of fast food restaurants. Travel and Tours company: Travel is a great way to experience new things the expectation when we dealing with the tour guider or tourist department first off all the customer consider the Trip destination Trip dates Activity: biking, hiking, rafting, and Price range The company staff should be friendly, efficient, knowledgeable, and able to answer the following questions the group size for a trip What is included in the price of the trip and what additional expenses should Iexpect What are the food arrangements What type of accommodations are provided What training do the guides have What is thecancellation and refund policy   any references can contact for company and/or this trip Conclusion If you work just for money, youll never make it, but if you love what youre doing and you  always put the customer first, success will be yours. One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customers needs and concerns. For a long time, sales has been perceived to be mostly about trying to convince the customer that he needs the product. Excellent customer service starts by first taking the time to get to know the customer, his situation, his vision, his frustrations and his goals. To devolop our service the company should their staff to Customer Service Skills seminar will guide you in how to get a grasp of these key issues. Once you have a good handle on what is on his heart and mind, then you will know how to offer the customer helpful solutions that are attractive to him because they have value.

AdoLf HitLer :: essays research papers

Adolf Hitler was born on April 20, 1889 in Braunau, Austria, a small town across the Inn River from Germany. Right after the birth of Adolf, his father, Alois Hitler, moved their family to Linz, Austria. Hitler was a good student at first while attending school in Luniz, but as he went to high school he became a very poor student.   Ã‚  Ã‚  Ã‚  Ã‚  In 1907, Adolf went to Vienna Austria, in an effort to fulfill one of his dreams, and that dream was to become an artist, his attempt to become an artist ended when he failed the entrance exam to get into the Academy of Fine Arts. When Adolf’s mother died he continued to live in Vienna. Adolf decided to try to take the entrance exam again a year later and he fail it again. At this time Hitler was very troubled disappointed (Keesee 10). Hitler started to live in cheep apartment rooms, and sometimes even on park benches, and often had to get his meals from charity kitchens. During Adolf’s time he spent in Vienna, he learned to hate non-Germans. Hitler was a German-speaking Austrian and considered himself German. Hitler ridiculed the Austrian government for recognizing Bowers 2 eight different languages and believed that no government could last if they treated all ethnic groups the same (20). In 1913 Hitler went to Munich, Germany and when World War I began in 1914, he volunteered to be in the German army. When World War I ended Hitler was hospitalized and recovering from temporary blindness which was probably caused by a poison gas attack (30).   Ã‚  Ã‚  Ã‚  Ã‚  The country was now bankrupted because of the funding of the war, and millions of people were unemployed. In 1920, Hitler joined the National Socialist German Workers Party, which were known as the Nazis. The Nazis called for all Germans, even Germans that were in other countries, so they could unite into one nation. They wanted the treaty of Versailles to be cancelled. Hitler moved up to the leader of the Nazi party and built up his membership quickly, mostly because of his powerful speaking ability (Lutzer 8).   Ã‚  Ã‚  Ã‚  Ã‚  Hitler organized am army for the Nazi party and called them the Storm Troopers which were also known as â€Å"Brown Shirts†. They were usually called upon to fight groups that were tying to break up the Nazi rallies (25).   Ã‚  Ã‚  Ã‚  Ã‚   Bowers 3 On November 9, 1923, Hitler led more than 2,000 Storm Troopers on a march to seize the Bavarian government. AdoLf HitLer :: essays research papers Adolf Hitler was born on April 20, 1889 in Braunau, Austria, a small town across the Inn River from Germany. Right after the birth of Adolf, his father, Alois Hitler, moved their family to Linz, Austria. Hitler was a good student at first while attending school in Luniz, but as he went to high school he became a very poor student.   Ã‚  Ã‚  Ã‚  Ã‚  In 1907, Adolf went to Vienna Austria, in an effort to fulfill one of his dreams, and that dream was to become an artist, his attempt to become an artist ended when he failed the entrance exam to get into the Academy of Fine Arts. When Adolf’s mother died he continued to live in Vienna. Adolf decided to try to take the entrance exam again a year later and he fail it again. At this time Hitler was very troubled disappointed (Keesee 10). Hitler started to live in cheep apartment rooms, and sometimes even on park benches, and often had to get his meals from charity kitchens. During Adolf’s time he spent in Vienna, he learned to hate non-Germans. Hitler was a German-speaking Austrian and considered himself German. Hitler ridiculed the Austrian government for recognizing Bowers 2 eight different languages and believed that no government could last if they treated all ethnic groups the same (20). In 1913 Hitler went to Munich, Germany and when World War I began in 1914, he volunteered to be in the German army. When World War I ended Hitler was hospitalized and recovering from temporary blindness which was probably caused by a poison gas attack (30).   Ã‚  Ã‚  Ã‚  Ã‚  The country was now bankrupted because of the funding of the war, and millions of people were unemployed. In 1920, Hitler joined the National Socialist German Workers Party, which were known as the Nazis. The Nazis called for all Germans, even Germans that were in other countries, so they could unite into one nation. They wanted the treaty of Versailles to be cancelled. Hitler moved up to the leader of the Nazi party and built up his membership quickly, mostly because of his powerful speaking ability (Lutzer 8).   Ã‚  Ã‚  Ã‚  Ã‚  Hitler organized am army for the Nazi party and called them the Storm Troopers which were also known as â€Å"Brown Shirts†. They were usually called upon to fight groups that were tying to break up the Nazi rallies (25).   Ã‚  Ã‚  Ã‚  Ã‚   Bowers 3 On November 9, 1923, Hitler led more than 2,000 Storm Troopers on a march to seize the Bavarian government.

From A Mother With Love Essay

I am writing this slow because I know that you can’t read fast. We don’t live where we did when you left home. Your dad read in the paper that most accidents happen within 20 miles from your home so we moved. I won’t be able to send you the address, as the last family that lived here took the house numbers when they left so that they wouldn’t have to change their address. This place is real nice. It even has a washing machine. I’m not sure if it works too well though. Last week I put a load in, pulled the chain, and haven’t seen them since. The weather isn’t too bad here., it only rained twice last week, The first time it rained for three days and the second time for four days. The coat you wanted me to send you, your Uncle Steve said it would be a little too heavy to send in the mail with the buttons on, so we cut them off and put them in the pockets. We got another bill from the funeral home. They said if we don’t make the last payment on Grandma’s grave, up she comes. John locked his keys in the car yesterday. We were worried because it took him two hours to get me and Shelby out. Your sister had a baby this morning but I haven’t found out what it is yet, so I don’t know if you’re an aunt or an uncle. If the baby is a girl, your sister is going to name it after me, she’s going to call it Mom. Uncle Pete fell in a whiskey vat last week. Some man tried to pull him out but he fought them off and drowned. We had him cremated and he burned for three days. Three of your friends went off a bridge in a pick-up truck. Ralph was driving. He rolled down the window and swam to safety. Your two friends were in the back. They drowned because they couldn’t get the tailgate down. There isn’t much more news at this time. Nothing much has happened. PS, I was going to send you some money but the envelope was already sealed.

An Inside Look at Hedonism Essay - 606 Words

What is hedonism? Maybe most of us do not familiar with this word. Whereas, we could be a hedonist subconsciously. According to Cambridge Advance Learner’s dictionary, hedonism is living and behaving in ways that mean you get as much pleasure out of life as possible, according to the belief that the most important thing in life is to enjoy yourself. We called the people who do hedonism as a hedonist people. Hedonist connotes someone devoted to his own sensual pleasure (spot.colorado.edu). Nowadays, hedonism is happening everywhere from adult until teenagers. So, what we must do through hedonism? Hedonism is a point of view which is assuming that pleasure is the main point of life. Actually, what is pleasure? According to Webster,†¦show more content†¦She likes to buy clothes in branded store because she thinks the quality of clothes in branded store is good. The other interviewee thinks that she is sometimes an exaggerated person in buying food. Sometimes she eats at the expensive restaurant with her friends. But, both of them realize hedonism is a bad behavior because they will hard to save money, never satisfied, and waste money because you want something without knowing whether it is useful or not. Based on my observation, hedonist usually hard to control their money, picky on associate with people, more indulge, and more popular. Different with the non-hedonist who independent, thrifty, and happy just because a simple things. And if there were a problem, hedonist will prefer to spend their money because it will make them happy and forget about their problem for a while. Hedonism is also decrease social bonds. The pursuit of individual pleasure will make us less sensitive to the other’s needs. There is an advocate of hedonism who thinks that it comes naturally for human to pursuit their happiness. So, it is really not that necessary to see hedonism as a problem. In my opinion, hedonism is a bad behavior. We can see some bad impacts of hedonism such as waste money, never satisfied with all we had, and can’t control the financial, especially for the teenagers who cannot make money by him/herself and only ask for pocket money from their parents. It will be better if weShow MoreRelatedThe Coin Changed Into A Dried Leaf1043 Words   |  5 PagesWe often look too hard in explaining the unexplainable and not hard enough in pondering over what may be already explainable or apparent to us. The blatantly explicit tends to soar over our heads because we as humans have the tendency to analyze minute details. 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